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Verizon Partner Solutions \ Doing Business \ Ordering Local Services \ Directory Listing
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Requesting Directory Listing Verification Reports
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Overview
Throughout the year as Local Service Providers (LSPs) submit Directory Listing requests via a Local Service Request (LSR) Verizon provides tools for verifying the listing request has been completed as requested. These tools are described below:
In Verizon West, once LSR processing is complete, a Completion Notice (CN) is sent to the LSP to notify them that their LSR has been received. After the CN is sent, the final updates to the end user account profile may take up to a week. Local Service Providers are encouraged to verify the Directory Listing details by reviewing the Customer Service Inquiry Response (CSI R) Pre-Order transaction. The CSI R is a view of the end user account profile.
If the CSI R does not match the LSR, the LSP is encouraged to contact the Verizon West National Market Center (NMC) for the needed correction. Corrections that are required as a result of a Directory Listing Verification Report review should be submitted via the LSR process. These corrections will be processed as new, change or delete items, as appropriate, following normal listing service order procedures. Once the NMC has made the needed correction, the LSP may review a new CSI R. Please allow approximately three days for correction processing. Any further explanation into the process
of comparing LSRs, CSIs and LVRs should be brought to the attention of your Verizon West CLEC Specialist.
In Verizon East, Local Service Providers should verify the listings by reviewing them on the Directory Listing Inquiry (DLI) Pre-Order transaction.
In Verizon West, Local Service Providers should verify the listings by reviewing them on the CSI I and CSI R transactions.
The Directory Listing Verification Report (DLVR) files are intended for use just prior to Telco Close to review all the listings your company has submitted for a particular directory. Directory Listing Verification Reports enable a Local Service Provider to confirm that the information sent to the directory publisher is accurate (i.e. there are no typographical or other errors). These reports will be automatically generated by Verizon and provided to Local Service Providers for each directory in which the Local Service Provider has entered end user listings for publication.
Corrections required as a result of Directory Listing Verification Report review, should be submitted via the LSR process. These corrections will be processed as new, change or delete items, as appropriate, following normal listing service order procedures. If a correction is necessary due to a Verizon error, contact the National Market Center (NMC) to have the correction made.
Note: The Directory Listing Verification Report format is available electronically. Paper is not an available option. A list of the fields contained in the reports is detailed below.
Timeframes and Method of Delivery
The Directory Listing Verification Report files will be automatically generated and provided to Local Service Providers 30 days prior to Telco Close (extracted the previous day). Electronic delivery is the only delivery method available. To assure prompt delivery of the files the Wholesale Customer Profile Form will need to include or be updated with the delivery method. Please work with your Verizon Account Manager to update the Directory section.
The electronic Directory Listing Verification Report are placed on the CWP portal in a zipped format. Once extracted, they will appear as flat text files designed to enable customers to import them into spreadsheet and database programs; as such they are very wide and not well suited for printing right from the CWP Web Portal. Importing the file also gives users the ability to search and sort by type of listing, class of service, name, Billing Account Number (BAN) or telephone number.
Directory Listing Verification Report files are created based upon
the report schedule date associated with the directory production
schedules, and are generated 30 business days prior to the Telco Close
date (extracted one or two days prior). The
DLVR schedules identify the date the DLVRs are available for each
directory. Reports are available for 90 days from the date they
are first made available.
Directory Listing Verification Report files are intended for use just prior to Telco Close to review all the listings your company has submitted for a particular directory. Directory Listing Verification Reports may be requested on-demand in addition to the automated delivery process but this should be an exception process. Complete the White Page Directory LVR Request. For instructions on completing this form review
the Directory DLVR Request Instructions.
Establishing Connectivity to the Web Portal
To register for CWP and obtain access to the Listing Verification Report, please complete any one of the web registration forms below.
If you are Company User Administrator please click here
If you are an End User please click here
For additional questions related to these web forms please contact
connectivity.management.team@one.verizon.com.
Trouble Reporting
Files should be available by the date designated on the LVR schedule. If a file is missing or not accessible a Help Desk trouble ticket should be submitted.
Fields Contained on the DLVR Files
The Directory Listing Verification Report format includes the following fields:
Local Service Provider Name
Directory Name
Directory Code
Issue Year
Section Code
NPA
Exchange
Listing Type
Telco Group Account ID
Billing Account Number (BAN)
Listed Name
Telephone Number
Class of Service
Designation
Listed Address
Caption Control
Line Sequence Number
Customer ID
Item ID
LNI
VAST Listing ID
Publish Indicators (pub, nonpub, nonlisted, etc.)
Selection Control
Advanced/AVL indicators
Letter Sequence Indicator
Non Solicit Code
UDAC Code
Alternate Call Text
Dial Instructions
Line of Information
Right Justified
Centered Info
Directive Text
Reseller/Unbundled Indicator
View the Directory Listing Verification Report Data and Record Layout and Keyword Table.
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