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Local Service Provider Customer Guide Pages

Overview
This service provides the Local Service Provider with an informational section in the Primary White Pages and combined Primary White and Yellow Pages Telephone Directories. This section will appear within the Customer Guide section. This section is designed to contain customer contact telephone numbers that may be used by end users to reach a specific Local Service Provider.

It is important to note that Local Service Providers must be aware of and prepared for the potential call volume, which can arise from listing such numbers in a reference section of a directory. Telephone numbers listed must be active and have sufficient capacity to handle demand. Verizon will not be responsible for handling any end user complaints or handling any end user contact related to overflow or misdirected call traffic generated from these informational pages.

Eligibility
This section is limited to State Certified Local Dial Tone Service Providers only. Only Local Service Provider specific information is eligible for inclusion. Any authorized Local Dial Tone Service Provider operating with established end users in the geographic region covered by a specific Primary White Pages or combined Primary White and Yellow Pages Directory is eligible for inclusion in this section of that specific directory.

Product Description
Verizon retains full editorial control over this section of the White Pages. Any disputes regarding editorial content, as well as any disputes arising from eligibility for inclusion in the Local Service Provider sections, will be resolved by Verizon at its sole discretion.

This section is not part of the Verizon branded Customer Guide. Pages in this section use the same paper stock format as the existing Verizon Customer Guide pages (a page is defined as one side of the paper). Local Service Providers are listed in alphabetical order by letter, beginning with the first letter in the first word of their official company names. The Local Service Provider's company name and/or logo are left justified and appear above the customer contact numbers. Company names may be abbreviated or displayed as acronyms; however, placement is still alphabetized by letter. For example, "Alert Telephone Company" would appear before "Alternate Telephone Company." Verizon will resolve any alphabetizing issues, should any arise. Partial pages are structured and alphabetized based on visual appeal and the number of segments included. Parent company name and subsidiary company name are not duplicated as separate sections. Specifications for logos, text and numeric character quantity, justification, font size, style, etc. are uniform for all Local Service Providers. Local Service Providers interact directly with Verizon to exchange, review and maintain information.

Local Service Providers forward their logos to Verizon via email as a black and white graphics file attachment. Only black and white graphics files will be accepted. Verizon forwards a proof to the Local Service Provider for approval or correction. Verizon works directly with Local Service Providers on information formatting based on listing information submitted. Listing information to be included in this section must be submitted no later than the Telco Close Date, to ensure inclusion in a directory.

Policy Issues
Verizon retains full editorial control over this section of the White Pages. Any disputes regarding editorial content, as well as any disputes arising from eligibility for inclusion in the Local Service Provider sections, will be resolved by Verizon at its sole discretion.

Companies operating as both a CLEC and a Reseller are not entitled to an additional placement in this section of the Directory. This section is intended to communicate basic customer contact information (Installation, Repair, Billing, etc.) and identifying company logo only. Tag lines, slogans and any other advertising content are not permitted in this section. No references to other advertising shall appear in this section.

Inappropriate telephone numbers and messages are not permitted in this section. All numbers and text listed are subject to Federal and State Regulatory rules, which may be applicable. Telephone numbers for paging service, cellular service, Internet service or any other business ventures are prohibited. Verizon reserves the right to monitor compliance with these guidelines. In the absence of a company logo, Verizon is authorized to use the official Local Service Provider company name as an identifier (in the appropriate font style and point size as determined by Verizon). Verizon references the location of these pages on the Verizon Customer Guide Index page. Logo reproduction quality levels are in accordance with internal specifications and subject to any limitations inherent in the format or content received from the Local Service Provider. Verizon reserves the right to shrink-to-fit logos for purposes of this publication.

Telephone numbers that are submitted must be active numbers with sufficient capacity to handle call volume. Call demand generated from this section is the responsibility of the Local Service Provider. Verizon is not responsible for handling any end user complaints or handling any end user contact related to overflow or misdirected call traffic generated from these telephone numbers. Verizon reserves the right to recover any costs incurred from overflow calls into its customer contact centers as a result of inadequate staffing on the part of the Local Service Provider.

The Local Service Provider section is being provided for Local Service Providers in Primary White Pages and combined White and Yellow Pages Directories. Space is not made available in Yellow Pages only, Business-to-Business, Community/Neighborhood Directories, or other published or electronic DexMedia LLC (publisher of Verizon print directories) products. Listing information to be included in this section must be submitted no later than the Telco Close Date to ensure inclusion in a directory.


Logos
Logos must be supplied as a black (one color black only) white graphics file (eps or tif file). The logo must be the Provider's own, not a brand name that the Provider happens to sell. Extra line text cannot be part of the logo.

Submitting Customer Contact Listings For Inclusion In Directories
To submit your Local Service Providers customer contact listings for inclusion in directories send an email to Infopageswarsaw@verizon.com and include the following.

  1. The contact information that you want listed.
  2. A list of the directories the listing is to be include within.
  3. The name, telephone number and fax number of the person responsible for approving the listing.
  4. If the logo is to be included, attach a graphics file containing the logo to the email.

Listing information to be included in this section must be submitted no later than the Telco Close Date, to ensure inclusion in a directory. A list of the Verizon Directories and their associated schedules are available on this website at http://www22.verizon.com/wholesale/local/order/services/Ordering-Directory-Services-Directory-Listing.html#links.

Spanish Directories
Verizon also produces directories in Spanish in some communities. Local Service Providers may choose to include their customer contact telephone numbers in the Guide section of these directories but must specify that they want their information included in the Spanish directory by:

  1. Identifying the Spanish directories in which the listing should appear.
  2. Providing the listing in Spanish.

A list of the directories published in Spanish is available below:
Spanish directory list


Contact:
Infopageswarsaw@verizon.com