Verizon Trouble Administration Gateway (VTAG) is Verizon’s web application to report and track troubles on Switched or Special Access services. You can enter a trouble ticket, check the status, retrieve history, and view responses in an easy and efficient manner, thus reducing the need to call Verizon's Maintenance Repair Center.

The VTAG Application Home Page provides additional information about VTAG such as the web form application for a user ID, release information and the link to login to VTAG.

Please note: Competitive Local Exchange Carriers (CLECs) should use LSI-TA (Local Service Interface-Trouble Administration) in Verizon East and WISE (Wholesale Internet Service Engine) in Verizon West to submit trouble reports on Wholesale/Resale Local Services and Resold/UNE Special Services. VTAG can be used by CLECs for any Access Service that they have ordered that is not unbundled.