Systems & Measures
Systems & Systems Support
OSS Interface Change Management
Business Rules
Systems & Systems Support for Local Services
Systems, Web-based applications and Reports
Self-service applications that enable CLEC customers to place orders, enter troubles, track performance measures and manage provisioning.

Customer Profile Self Service Tool (CPSST)
This application provides CLECs the capability of submitting Local Services Profile data to Verizon through self-service in order to establish ordering capabilities and billing services.

Customer Wholesale Portal (CWP) Reports
The Customer Wholesale Portal (CWP) Reports provides the Local Service Provider (LSP) access to a variety of reports to facilitate Pre Order and Order processing.

This application enables eligible Verizon Local Exchange Resellers, Interstate Switched Access and Interstate Special Access customers to exempt themselves from Verizon's FUSF surcharge.

Local Service Interface (LSI)
Application for CLECs/Resellers to send and receive Pre-Order, Order, Order Status and Trouble Administration transactions.

Trouble Administration XML Interface (TAXI)
TAXI is an application to application interface which allows real time electronic commerce for trouble administration transactions between Verizon and it's customers.

Wholesale Provisioning Tracking System (WPTS)
Administrative tool for managing and tracking Hot Cut conversions in the RCCC and CLEC operation centers.

Provider Notification

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Systems Support
Support services that enable CLECs to test applications, check system availability and manage changes.

OSS Interface Change Management
Change Management current meeting materials, meeting archives, system release information and related documents.

CTE Testing East
Verizon East CLEC Testing Environment (CTE) for testing of application-to-application interfaces.

Verizon PSCC is the point of contact for CLECs concerning systems availability, exceptions, billing, system errors and trouble reporting.

Ticket Entry Tool
A customer may enter a trouble ticket on-line through the LSI/WISE CLEC "Self Service" Ticket Entry Tool. The Ticket Entry Tool is in LSI under Tools on the main menu screen, and in WISE as an option on the home page. All customers with access to LSI/WISE have access to the CLEC Self Service Tool. This tool is designed to allow customers to report troubles and create trouble tickets without calling the PSCC.

During the hours of 7AM to 8PM, Monday through Friday, a ticket submitted through the CLEC Self Service tool will reach a PSCC agent. Tickets submitted outside of those hours will be processed on the next business day.

System Availability East

2022 Wholesale Provisioning Availability Schedule

2020 Wholesale Provisioning Availability Schedule