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Verizon Partner Solutions \ Doing Business \ Trouble Admin
Verizon Codes


Error | Trouble Type | Override Handle | Disposition North | Disposition South | Disposition West | Cause North | Cause South | Cause West | Test Result

Cause Codes
Cause Codes for Verizon North (CT, MA, ME, NH, NY, RI, VT)
Code Description
1XX Employee
11X Telephone Employee
111 Installation Technician
112 Repair Technician - Mtce
113 OSP Technician - CXM
114 Assignment
115 Central Office Technician
116 RCMAC
117 Full Bank
18 NPV (New York) PSCY (New England)
119 Locked Bank
120 Coin (New York)
16X Local Number Portability
161 LNP - LSMS/SOA (Local Service Management System/Service Order Activation)
162 LNP - Database Signal Control Point (SCP)
163 LNP - Switch/Translations
2XX Non-Employee
21X Equipment Vendors/Contractors
216 Competitive Local Exchange Carrier (CLEC) or Interexchange Carrier (IC)
22X Contractor Human
221 Contractor - Telco
222 Contractor - Non-Telco
223 Vandalism
23X Customer Action
231 Other Common Carrier (OCC)
232 Error/Misuse
233 Malicious Damage
234 Theft
236 Peel Back
237 Explosives/Gunfire
238 Motor Vehicle
239 Local Use
24X Other Utility
241 Gas
242 Electric
243 (CATV)
244 Sewer
245 Water
246 Independent Telephone Co
25X Thievery
251 Stuffing More Than $25
252 Stuffing Less Than $25
253 Fraud
254 Equipment Stolen
3XX Plant or Equipment
31X Defective
311 Worn/Deteriorated
312 Corrosion
313 Dirt
314 Local Use
315 Local Use
316 Local Use
317 Defective
318 Local Use
319 Incompatible Facilities or Equipment
32X Adjustment
321 Loose
322 Out of Adjustment
323 Re-Initialize/Receipt
329 Off Normal
4XX Weather
44X Weather
441 Lightning
442 Moisture/Rain
443 Flood
444 Wind
445 Hurricane/Tornado
446 Sleet/Snow/Ice
5XX Other
55X Other
551 Fire
552 Animals/Insects
553 Power
554 Trees/Foliage
555 Chemical
56X Network
561 NXX No trouble found/Test OK on turn up
562 NXX - Referred to CLEC/CLEC error
563 NXX - Verizon error/ Verizon Network
6XX Not Found
610 Came Clear
698 CPE Trouble - MSC Incurred
699 CPE Trouble - Auto Generated MSC Incurred



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