Cause Codes for Verizon South (DC, DE, MD, NJ, PA, VA) |
Code |
Description |
1XX |
Employee |
11X |
Installation
& Maintenance |
111 |
Core I&M Non-Conformance |
112 |
BACCSI Non-Conformance |
12X |
Construction Technician |
121 |
Construction Non-Conformance |
13X |
Central Office Personnel |
131 |
Network Operations Field - Central Office |
132 |
Network Operations Center - NOC |
134 |
NAC |
14X |
Other Work Groups |
141 |
Engineering |
142 |
Assignment - MLAC |
143 |
RCMAC |
144 |
Business Office |
145 |
Customer Service Center (CSC) |
146 |
Customer Repair Service Center (CRSC) |
147 |
Network Administration Center (NAC) |
148 |
Coin |
149 |
Other |
16X |
Local Number Portability |
161 |
LNP - LSMS/SOA (Local Service Management System/Service
Order Activation) |
162 |
LNP - Database Signal Control Point (SCP) |
163 |
LNP - Switch/Translations |
19X |
Miscellaneous |
191 |
Non-Visit Service Orders |
199 |
Total Account Out-of-Service |
2XX |
Non-Employee |
200 |
Applies when details 21* to 29* cannot be used |
21X |
Equipment Vendors/Contractors |
211 |
Equipment Vendors |
212 |
Coin - Features Plus |
213 |
Coin - Other Vendors |
214 |
Telco Contractor |
215 |
Non-Telco Contractor |
216 |
Competitive Local Exchange Carrier (CLEC) or Long
Distance/Inter-Exchange Carrier |
22X |
Customer Control |
221 |
Wire Tap Investigations |
222 |
Error /Misuse/Accident |
223 |
Malicious Damage |
224 |
Gunfire /Explosives |
225 |
Controlled Environment |
226 |
Theft |
227 |
Customer Control - Not Isolated |
23X |
Other Utility |
230 |
Other |
231 |
Gas |
232 |
Electric |
233 |
Cable Television (CATV) |
234 |
Sewer |
235 |
Water |
236 |
Independent Telephone Co. |
237 |
Highway |
238 |
Inter-Exchange Carrier |
239 |
Slamming |
27X |
Special Billing Arrangement |
271 |
Special Billing Process |
272 |
Special Billing U.S. Government |
29X |
Time & Material Charges Billing |
291 |
Service Call |
292 |
Emergency Call Out |
293 |
Maintenance Visit Charge (VA only) |
294 |
Additional Lines Multi Line (No Charge) |
295 |
Reports - Service Call - Tariffed (PA & DE Only) |
299 |
Total Account Out of Service - Large Account Multi Location
Groups |
3XX |
Plant or Equipment |
31X |
Cable Facilities |
310 |
Other |
311 |
Soldered Joint or Seam |
312 |
Ring Cut/Lashing Wire Cut/Cable Support, Tie or Clamp |
313 |
Gasket/Seal/Broken Bolts |
314 |
Air Tube |
315 |
Sheath Pull-Out |
316 |
Plug Missing/Leaking |
317 |
Pressure Monitoring Device |
318 |
Cut /Damaged |
319 |
Incompatible Facilities or Equipment |
32X |
Defective |
321 |
Deterioration |
322 |
Adjustment Caused by a Lack of Precision or Exactness |
323 |
Overload |
324 |
Defective as Manufactured |
325 |
Only Telco Controlled Environment |
33X |
Trouble Not Repaired Personnel |
330 |
Other |
331 |
Short |
332 |
FEMF /X-Battery |
333 |
Ground |
334 |
Open |
335 |
Noisy/Unbalanced |
336 |
Test OK on Initial Test |
337 |
No Initial Test Performed (Ex. Test Equipment Busy, Switch
Blockage, etc.) |
338 |
Integrated SLC/OE Failure |
339 |
Precautionary Changes |
4XX |
Environment |
41X |
Environment |
410 |
Other |
411 |
Fire |
412 |
Animals/Insects |
413 |
Weather/Storms/Floor etc. |
414 |
Lightning/Power Contact |
415 |
Power Outage |
416 |
Trees/Foliage |
417 |
Petroleum Product |