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Verizon Partner Solutions \ Doing Business \ Trouble Admin
Verizon Codes


Error | Trouble Type | Override Handle | Disposition North | Disposition South | Disposition West | Cause North | Cause South | Cause West | Test Result

Cause Codes
Cause Codes for Verizon South (DC, DE, MD, NJ, PA, VA)
Code Description
1XX Employee
11X Installation & Maintenance
111 Core I&M Non-Conformance
112 BACCSI Non-Conformance
12X Construction Technician
121 Construction Non-Conformance
13X Central Office Personnel
131 Network Operations Field - Central Office
132 Network Operations Center - NOC
134 NAC
14X Other Work Groups
141 Engineering
142 Assignment - MLAC
143 RCMAC
144 Business Office
145 Customer Service Center (CSC)
146 Customer Repair Service Center (CRSC)
147 Network Administration Center (NAC)
148 Coin
149 Other
16X Local Number Portability
161 LNP - LSMS/SOA (Local Service Management System/Service Order Activation)
162 LNP - Database Signal Control Point (SCP)
163 LNP - Switch/Translations
19X Miscellaneous
191 Non-Visit Service Orders
199 Total Account Out-of-Service
2XX Non-Employee
200 Applies when details 21* to 29* cannot be used
21X Equipment Vendors/Contractors
211 Equipment Vendors
212 Coin - Features Plus
213 Coin - Other Vendors
214 Telco Contractor
215 Non-Telco Contractor
216 Competitive Local Exchange Carrier (CLEC) or Long Distance/Inter-Exchange Carrier
22X Customer Control
221 Wire Tap Investigations
222 Error /Misuse/Accident
223 Malicious Damage
224 Gunfire /Explosives
225 Controlled Environment
226 Theft
227 Customer Control - Not Isolated
23X Other Utility
230 Other
231 Gas
232 Electric
233 Cable Television (CATV)
234 Sewer
235 Water
236 Independent Telephone Co.
237 Highway
238 Inter-Exchange Carrier
239 Slamming
27X Special Billing Arrangement
271 Special Billing Process
272 Special Billing U.S. Government
29X Time & Material Charges Billing
291 Service Call
292 Emergency Call Out
293 Maintenance Visit Charge (VA only)
294 Additional Lines Multi Line (No Charge)
295 Reports - Service Call - Tariffed (PA & DE Only)
299 Total Account Out of Service - Large Account Multi Location Groups
3XX Plant or Equipment
31X Cable Facilities
310 Other
311 Soldered Joint or Seam
312 Ring Cut/Lashing Wire Cut/Cable Support, Tie or Clamp
313 Gasket/Seal/Broken Bolts
314 Air Tube
315 Sheath Pull-Out
316 Plug Missing/Leaking
317 Pressure Monitoring Device
318 Cut /Damaged
319 Incompatible Facilities or Equipment
32X Defective
321 Deterioration
322 Adjustment Caused by a Lack of Precision or Exactness
323 Overload
324 Defective as Manufactured
325 Only Telco Controlled Environment
33X Trouble Not Repaired Personnel
330 Other
331 Short
332 FEMF /X-Battery
333 Ground
334 Open
335 Noisy/Unbalanced
336 Test OK on Initial Test
337 No Initial Test Performed (Ex. Test Equipment Busy, Switch Blockage, etc.)
338 Integrated SLC/OE Failure
339 Precautionary Changes
4XX Environment
41X Environment
410 Other
411 Fire
412 Animals/Insects
413 Weather/Storms/Floor etc.
414 Lightning/Power Contact
415 Power Outage
416 Trees/Foliage
417 Petroleum Product



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