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Verizon Partner Solutions \ Doing Business \ Trouble Admin
Verizon Codes


Error | Trouble Type | Override Handle | Disposition North | Disposition South | Disposition West | Cause North | Cause South | Cause West | Test Result

Cause Codes
Cause Codes for Verizon West (CA, NC, FL, TX)
Code Description
1xxPlant / Equipment
102Age/Deterioration/Corrosion
103Out of adjustment
104Overloaded Equipment
105Blown Fuse
108Out-of-box equipment failure
109Plant/Service Incompatibility
110Defective equipment
111Routine/Inspection/Repair
2xxWeather
201Lightning
202Flood/Ice/Sleet/Snow/Mudslide
203Hurricane/Tornado/Earthquake
204Moisture/Wet
205Severe Wind (other than 03)
3xxEmployee/Processes
301CZT/BZT-field
302OSP Construction (Splicer)
303Central Office Conversion Technician (COEI)
304CZT-Central Office
305Service Fulfilment - APC
306Engineering (Cut Assigner)
307Customer Care
308Coin Collectors
309Division Resource Management (DRM)
310DBAC
311BRC
312NOC/AIN
313EPG
314Customer Contact (CCC/BSC/BCC)
315DAC
316NCSC
317System Automation/Process
318Database Service Admin Center (DSAC)
319NOTD Data Base Management (DBM)
320Branch Technician BDCC (BOB)
321NOMC
322BRPC
323RCMAC
324NCPC
4xxCustomer
401Physical Damage
402Customer Cut/Damaged Drop (DMGD) May Req Bill
403Failed Self Install
405Other
5xxForeign Work Person
501Verizon Contractors
502Utility Companies
503Road and Building Construction / Maintenance
504Other
6xxMiscellaneous
601Fire (Bldg/Equip/Grass/Etc.)
602Insects, Animals, Rodents
603Vehicle
604Power Burn/Influence
605Commercial Power Failure
606Trees
608Other
7xxVandalism
701Theft/Malicious Damage
8xxFNMC
829Power Outage/On Battery Power
871Transmission
872Ciena
873Accessmax
874Hardware Failure
875Fiber Problem



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