Disposition Codes for Verizon West (CA, NC, FL, TX) |
Code |
Description |
Trouble Found Code |
01xx |
Local Number Portability |
14- Station |
0101 | Software programming Service Management System Failure - L |
14- Station |
0102 | Software programming NEM Failure-SPACE/Netpilot |
14- Station |
0103 | Sortware programming Control Point Failure ISCP |
14- Station |
0104 | Sorftware programming Signal Transfer Point Fail-STP T |
14- Station |
0105 | Not Assigned |
14- Station |
0106 | NOTD (DBM) Error-LNP trigger on NPA/NXX missing / Provisioned incorrectly |
14- Station |
0107 | NOTD (DBM) Error-LRN trigger on NPA/NXX missing / Provisioned incorrectly |
14- Station |
0108 | LSMS failure in support equipment hardware located in NSSC |
14- Station |
0139 | TOK Scrubber CLSD w/Customer |
26- TestedOKVerifiedOK |
04xx | VZ Plant / Network Terminating Facilities |
30- ProtectiveConnectingArrangement |
0402 | Protection (Grounding/Carbosn) |
30- ProtectiveConnectingArrangement |
0403 | Network Interface Device (NID/Post) |
30- ProtectiveConnectingArrangement |
0404 | Special Circuits /Enhanced Servics-SMRTJK LOOPBKXDSLS |
30- ProtectiveConnectingArrangement |
0407 | Aerial Drop/Network Station Wire |
30- ProtectiveConnectingArrangement |
0408 | Buried Drop/Network Station Wire |
30- ProtectiveConnectingArrangement |
0409 | HDSL/HTU-R (End User Location) |
30- ProtectiveConnectingArrangement |
0410 | Card Option - Network Termination |
30- ProtectiveConnectingArrangement |
0414 | Network Premises Wire (facs between the min point of penetration and the maximum point of demarcation, as applicable by state). | 30- ProtectiveConnectingArrangement |
0415 | Rural Radio Field Equipment | 30- ProtectiveConnectingArrangement |
0420 | Fiber Network Interface Device | 30- ProtectiveConnectingArrangement |
0421 | Fiber Drop - Aerial | 30- ProtectiveConnectingArrangement |
0422 | Fiber Drop - Buried | 30- ProtectiveConnectingArrangement |
05xx | Coin/Coinless |
|
0501 | Handset/Cord |
24- PublicServicesCoinSet |
0503 | Pad TC/Rotary |
24- PublicServicesCoinSet |
0504 | Hookswitch | 24- PublicServicesCoinSet |
0505 | Chassis 120 | 24- PublicServicesCoinSet |
0507 | Housing 120 | 24- PublicServicesCoinSet |
0508 | Coin Bad/Slug |
24- PublicServicesCoinSet |
0509 | Relay Coin | 24- PublicServicesCoinSet |
0510 | Trigger Coin |
24- PublicServicesCoinSet |
0511 | Hopper Coin | 24- PublicServicesCoinSet |
0512 | Acceptor/Rejector | 24- PublicServicesCoinSet |
0513 | Coin Box Full |
24- PublicServicesCoinSet |
0514 | Coin Box Defective |
24- PublicServicesCoinSet |
0515 | Booth Misc. (Lighting, sign , booth enclosure,cards instruction, directory/hardware) | 24- PublicServicesCoinSet |
0520 | Other Instrument Program | 24- PublicServicesCoinSet |
0521 | Other Instrument Chassis | 24- PublicServicesCoinSet |
0522 | Other Instrument Change | 24- PublicServicesCoinSet |
0523 | Other Instrument Housing | 24- PublicServicesCoinSet |
0524 | Card Instrument Program | 24- PublicServicesCoinSet |
0525 | Card Instrument Chassis | 24- PublicServicesCoinSet |
0526 | Card Instrument Change | 24- PublicServicesCoinSet |
0527 | Card Instrument Housing | 24- PublicServicesCoinSet |
0528 | Wire Terminal IW and Ground | 24- PublicServicesCoinSet |
0529 | Wire-booth Power | 24- PublicServicesCoinSet |
0530 | Coin/Coinless burglary, including attempts to tamper with the coin return or collection function for monetary gain |
24- PublicServicesCoinSet |
058x | 911/E911 |
|
0580 | E 9-1-1 PSAP |
36- Data |
0581 | E 9-1-1 Private Switch ALI (ALI equipment/terminal) |
36- Data |
0582 | E 9-1-1 ANI Equipment/Terminal |
36- Data |
0583 | Printers for E 9-1-1 Services |
36- Data |
060x | Outside Plant | |
0601 | Change Cable Pairs |
44- OutsideWire |
0602 | Splice / Closure |
44- OutsideWire |
0605 | Cable Cut/Damaged |
44- OutsideWire |
0606 | Cable (under sheath) |
44- OutsideWire |
0607 | Cable (Non-pressurized/Lead/AE/PIC) |
45- OutsideTerminals |
0609 | Terminal (Ready Access) |
45- OutsideTerminals |
061x | Outside Plant |
|
0610 | Terminal (Fixed/Building) | 45- OutsideTerminals |
0611 | Terminal (Cross-Connect other than missing jumper) |
45- OutsideTerminals |
0612 | Aerial Wire (I.E. open wire, C wire, rural wire) |
44- OutsideWire |
0613 | Load Coils (POTS) | 44- OutsideWire |
0616 | Missing Jumper - Cross Connect (No order activity) |
45- Outside Terminals |
0617 | Cable Conditioning for Special Circuit (improper conditioning) |
44- OutsideWire |
062x | Cable Air Pressure Only |
|
0620 | Cable (Pressurized-Lead/stalpeth) |
44- OutsideWire |
0622 | Air Dryer | 44- OutsideWire |
0623 | Air Pressure CPAMS Database Activity |
44- OutsideWire |
0624 | Transducer/Contactor repair/replacement |
48- OutsidePlantOther |
0625 | Transducer housing pressure leak |
44- OutsideWire |
0626 | Closure/sheath pressure leak |
44- OutsideWire |
0628 | Wet cable (pressurized) |
44- OutsideWire |
0629 | Wet cable (non-pressurized) |
44- OutsideWire |
063x | Cable Air Pressure Only |
|
0630 | Nitrogen Bottle - Routine Maintenance |
48- OutsidePlantOther |
0631 | Nitrogen Bottle- Work Order Activity |
48- OutsidePlantOther |
0632 | Nitrogen Bottle Replacement-Cut/Damaged |
48- OutsidePlantOther |
07xx | Special Services/Transmission Elements & IOF | |
0701 | Span Repeater |
36- Data |
0703 | Copper Cable |
36- Data |
0705 | Radio | 36- Data |
0706 | Restore Service via Span Patch |
36- Data |
0707 | Microwave | 36- Data |
0708 | Enhanced Products Hardware |
36- Data |
0709 | Enhanced Products Software |
36- Data |
0710 | Asynchronous Fiber Hardware |
36- Data |
0711 | SONET Fiber hardware |
36- Data |
0712 | SONET Fiber software/Provisioning |
36- Data |
0713 | NGDLC- Hardware, I.e. Acess Node, SLC 2000 |
36- Data |
0714 | NGDLC- Software/Provisioning |
36- Data |
0720 | Reseated Card | 36- Data |
0721 | xDSL-Span Repeater (HDSL, ADSL, etc.) | 36- Data |
0724 | Fuses | 36- Data |
0725 | Load Coils | 36- Data |
0726 | Special Feature Options | 36- Data |
0727 | Protection | 36- Data |
0729 | FLEXGROW-Provision at Hardware |
36- Data |
0730 | FLEXGROW-Component Failure |
36- Data |
0770 | Special Circuit Alignment |
36- Data |
0771 | DACS Hardware Failure (card,slot,etc) |
36- Data |
0772 | DACS Mapping Software |
36- Data |
0773 | Remote Test Access (SAS/SARTS) |
36- Data |
0774 | Logic Error (Frame Relay etc) |
36- Data |
0775 | Card Option Error (other CO equipment) |
36- Data |
0776 | Other special services equipment (Bad slot) |
36- Data |
0777 | Other special services equipment (Bad card) |
36- Data |
0778 | xDSL-Central Office (ADSL,HDSL,etc) |
36- Data |
0779 | Packet Switching Network |
36- Data |
09xx | Service Order Activity |
|
0901 | Not Provisioned/Provisioned incorrectly |
57- AssigningProvisioning |
0902 | Switch not Provisioned/incorrect chng to switch |
57- AssigningProvisioning |
0903 | Not Assigned |
57- AssigningProvisioning |
0904 | Order issuance Error |
57- AssigningProvisioning |
0905 | Jumper not run in C.O. |
2- CentralOffice |
0906 | Jumper not run at Cross-connect |
45- OutsideTerminals |
0907 | Drop Wire not connected (or no drop) |
30- ProtectiveConnectingArrangement |
0908 | Wrong Pair assigned/Moved to Correct |
57- AssigningProvisioning |
0909 | DOR/No Facilities-Order Closed |
57- AssigningProvisioning |
0911 | IXC/ILEC-request to id network demarc not tagged on turn-up |
57- AssigningProvisioning |
0912 | Connected to wrong CFA (Correct CFA on SO) |
57- AssigningProvisioning |
0913 | Order not processed correctly (BRPC) |
57- AssigningProvisioning |
0920 | Fiber - Jumper Not Run | 57- AssigningProvisioning |
10xx | Records/Provisioning Error |
|
1001 | AAIS Facility information incorrect |
57- AssigningProvisioning |
1002 | Disconnect/Reconnect Error | 57- AssigningProvisioning |
1003 | Carrier Channel/Design Assignment |
57- AssigningProvisioning |
1004 | IC assignment |
57- AssigningProvisioning |
1005 | CNAS/TBS Facilities information incorrect |
57- AssigningProvisioning |
1006 | Line number screening database Error |
57- AssigningProvisioning |
1009 | Dropped from switch, no SO exists |
57- AssigningProvisioning |
1010 | NPA Split / Overlay Error |
57- AssigningProvisioning |
1011 | NPA/NXX Code is wrong or missing |
57- AssigningProvisioning |
1012 | PIC Error office wide | 57- AssigningProvisioning |
1013 | Business Services Provisioned wrong | 57- AssigningProvisioning |
1014 | Adjunct, Voicemail provisioning | 57- AssigningProvisioning |
1015 | POTS Features Provisioned wrong |
57- AssigningProvisioning |
1017 | Translation Error |
57- AssigningProvisioning |
1018 | E-911 ALI/ANI Administration |
57- AssigningProvisioning |
1019 | E-911 Translation Routing Error |
57- AssigningProvisioning |
1020 | VMS-Mark Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1021 | VMS-Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1024 | AIS-Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1025 | ERS Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1026 | ERS ISCP Database Error |
57- AssigningProvisioning |
1027 | CNET-Mark Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1028 | CNET-Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1029 | CNET-Feature not in Translation |
57- AssigningProvisioning |
1032 | Call Intercept-Switch Translation Error |
57- AssigningProvisioning |
1033 | Call Intercept-Switch not Built Correctly |
57- AssigningProvisioning |
1034 | Call Intercept-Service Node Error |
57- AssigningProvisioning |
1035 | Call Intercept-ISCP Database Error |
57- AssigningProvisioning |
1036 | Call Intercept-SPACE Database Error |
57- AssigningProvisioning |
1037 | Call Intercept-AAIS not Built Correctly |
57- AssigningProvisioning |
1038 | Call Intercept Admin Number |
57- AssigningProvisioning |
1040 | MLCN-ISCP Database Error |
57- AssigningProvisioning |
1041 | MLCN WAH-ISCP Database Error |
57- AssigningProvisioning |
1042 | MLCN APF-ISCP Database Error |
57- AssigningProvisioning |
1043 | MLCN Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1044 | MLCN-WAH-Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1045 | MLCN-APF- Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1046 | ISDN-Change/Update Software/FTR NOT AC | 57- AssigningProvisioning |
1047 | ISDN-CENTRANET Removed |
57- AssigningProvisioning |
1049 | ADPROOF-ISCP Database Error |
57- AssigningProvisioning |
1050 | ADPROOF-Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1051 | ADPRF-RCF Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1052 | N11 LIDB Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1053 | N11 -ISCP Database Error | 57- AssigningProvisioning |
1054 | N11 -SW/TRIGR Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1055 | ACD-Switch Not Built/Not Built Correctlytly |
57- AssigningProvisioning |
1056 | ACD-Incorrect Ordering | 57- AssigningProvisioning |
1057 | ACD AIU/MIS Database Programming Error | 57- AssigningProvisioning |
1059 | ECF AAIS Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1060 | ECF BAS-Switch Routing Translation | 57- AssigningProvisioning |
1061 | ECF BAS Switch Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1062 | ECF BAS-ISCP Database Error | 57- AssigningProvisioning |
1063 | ECF BAS-SPACE Database Error | 57- AssigningProvisioning |
1064 | ECF BAS-Admin Number | 57- AssigningProvisioning |
1065 | ECF CLMGR-Switch Routing Translation | 57- AssigningProvisioning |
1066 | ECF CLMGR-Switch Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1067 | ECF CLMGR-ISCP Database Error | 57- AssigningProvisioning |
1068 | ECF CLMGR-SPACE Database Error | 57- AssigningProvisioning |
1069 | ECF CLMGR-Admin Number | 57- AssigningProvisioning |
1070 | DIG COMP-Switch Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1071 | DIG COMP - ISCP Database Error | 57- AssigningProvisioning |
1072 | DIG COMP-VML SVR Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1073 | DIG COMP-AAIS Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1075 | CAD-ISCP Database Error | 57- AssigningProvisioning |
1076 | CAD-Switch Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1080 | CRS-Switch Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1081 | CRS-ISCP Database Error | 57- AssigningProvisioning |
1086 | WINC-Switch Routing Translation | 57- AssigningProvisioning |
1087 | WINC-Switch Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1088 | WINC-ISCP Database Error | 57- AssigningProvisioning |
1089 | WINC-SPACE Database Error | 57- AssigningProvisioning |
1090 | ACR-ISCP Database Error | 57- AssigningProvisioning |
1091 | ACR-Switch Not Built/Not Built Correctlytly | 57- AssigningProvisioning |
1095 | xDSL Provisioning Error | 57- AssigningProvisioning |
1099 | WINC-Admin Number | 57- AssigningProvisioning |
11xx | Carrier (Field) or Concentrator (analog/digital subscriber carrier systems) | |
1101 | Pair-gain single -channel analog | 49- CoEquipmentOther |
1102 | Pair-gain multi-channel analog | 49- CoEquipmentOther |
1103 | Pair-gain cabinet or housing | 49- CoEquipmentOther |
1104 | Pair-gain single -channel digital | 49- CoEquipmentOther |
1105 | Pair-gain multi-channel digital | 49- CoEquipmentOther |
12xx | Central Office/Remote Switching | |
1201 | Not Assigned | |
1202 | Base Unit Customer Line Equipment (line cards) | 2- CentralOffice |
1204 | Frame Protection | 2- CentralOffice |
1205 | Frame Jumper | 2- CentralOffice |
1206 | CO Power Supplies | 2- CentralOffice |
1207 | DLC/MUX Power-Battery, Rectifier failure | 2- CentralOffice |
1208 | DLC/MUX Common hardware failure | 2- CentralOffice |
1209 | Peripheral Support/Remote Test Equipment | 2- CentralOffice |
1210 | Timing | 2- CentralOffice |
1211 | CPU Software / Memory | 2- CentralOffice |
1212 | 4Tel Hardware Failure-non service affecting | 2- CentralOffice |
1213 | Equipment overload/congestion/trunking | 2- CentralOffice |
1214 | Base Unit Network hardware | 2- CentralOffice |
1215 | Central Office product support equipment | 2- CentralOffice |
1216 | Switced Based Data Services | 2- CentralOffice |
1217 | Channel Bank System Failure | 2- CentralOffice |
1219 | Channel Bank Unit Card Failure | 2- CentralOffice |
1221 | Cross Connect Frame | 2- CentralOffice |
1222 | Central Office CXR Repeaters | 2- CentralOffice |
1223 | Asynchronous Fiber- CO or remote terminal | 2- CentralOffice |
1224 | Microwave (Analog/Digital) | 2- CentralOffice |
1225 | Mobile Radio (CO Equipment Only) | 2- CentralOffice |
1227 | Sense and Control Points | 2- CentralOffice |
1228 | Service Circuits | 2- CentralOffice |
1230 | Analog Subscriber Carrier | 2- CentralOffice |
1232 | Digital Subscriber Carrier | 2- CentralOffice |
1233 | SONET Fiber-CO or remote terminal | 2- CentralOffice |
1234 | DWDM-CO or remote terminal | 2- CentralOffice |
1235 | Voice Frequency Equipment | 2- CentralOffice |
1237 | Remote Unit Customer Line Equipment | 2- CentralOffice |
1238 | Remote Unit Hardware | 2- CentralOffice |
1239 | DLC/MUX | 2- CentralOffice |
1240 | 911-E911 Selective router/tandem | 2- CentralOffice |
1242 | Rural Radio CO Equipment | 2- CentralOffice |
1245 | CO Battery Failure | 2- CentralOffice |
1246 | CO Generator Failure | 2- CentralOffice |
1247 | CO Rectifier Failure | 2- CentralOffice |
1248 | CO Power Other | 2- CentralOffice |
1250 | Feature rebuilt in switch | 2- CentralOffice |
1263 | SS7 Equipment | 2- CentralOffice |
1265 | Collocated Equipment | 2- CentralOffice |
1266 | CO Lan Hardware | 2- CentralOffice |
1267 | Real Time SMDR Hardware | 2- CentralOffice |
1269 | Billing Data Collectors | 2- CentralOffice |
1280 | ISDN-PRI trunk not turned up | 2- CentralOffice |
1295 | VMS-Rebuilt in switch | 2- CentralOffice |
1296 | CNET-Rebuilt in switch | 2- CentralOffice |
1297 | ACD AIU/MIS Hardware | 2- CentralOffice |
1298 | ACD System Links | 2- CentralOffice |
1299 | ACD/MIS Modem Links/Outage | 2- CentralOffice |
13xx | Test OK | |
1301 | TOK-Central Office - initial test | 26- TestedOKVerifiedOK |
1302 | TOK-Customer Care- initial test | 26- TestedOKVerifiedOK |
1303 | TOK-Automated Test System | 26- TestedOKVerifiedOK |
1304 | TOK-SPOC | 26- TestedOKVerifiedOK |
1305 | TOK-BRC | 26- TestedOKVerifiedOK |
1308 | TOK-save a dispatch (tech) or Customer Care | 26- TestedOKVerifiedOK |
1309 | Scrubber - Customer Answers | 26- TestedOKVerifiedOK |
1310 | Scrubber - Customer Contacted - No Answer | 26- TestedOKVerifiedOK |
1350 | SPECIAL SERVICES Only Changed @ customer's request | 26- TestedOKVerifiedOK |
1351 | SPECIAL SERVICES Only No remote test access | 26- TestedOKVerifiedOK |
1375 | CNET-CENTRANET | 26- TestedOKVerifiedOK |
1376 | User Inquiry/Error | 26- TestedOKVerifiedOK |
1377 | MLCN-Multi-Location CNET | 26- TestedOKVerifiedOK |
1378 | ISDN-Integrated Services Digital Network | 26- TestedOKVerifiedOK |
1379 | ADPROOF | 26- TestedOKVerifiedOK |
1380 | Call Intercept - TOK | 26- TestedOKVerifiedOK |
1381 | VMS-Voice Messaging Service | 26- TestedOKVerifiedOK |
1382 | ADSL | 26- TestedOKVerifiedOK |
1384 | ECF-Enhanced Call Forwarding | 26- TestedOKVerifiedOK |
1385 | AIS-Automated Info Services | 26- TestedOKVerifiedOK |
1386 | ACD | 26- TestedOKVerifiedOK |
1387 | CRS-Customer Routing Service | 26- TestedOKVerifiedOK |
1388 | TOK-WINC | 26- TestedOKVerifiedOK |
1389 | TOK-POTR | 26- TestedOKVerifiedOK |
1390 | ERS | 26- TestedOKVerifiedOK |
15xx | Came Clear | |
1503 | CZT-Central Office Technician | 28- OutdieFacilityTestFoundOK |
1505 | Special Service Technology | 28- OutdieFacilityTestFoundOK |
1507 | Coin Collector/Maintainer | 28- OutdieFacilityTestFoundOK |
1509 | CZT/BZT - Field Technician Premise Visit | 28- OutdieFacilityTestFoundOK |
1510 | CZT/BZT- Field Technician (no visit/call ahead) | 28- OutdieFacilityTestFoundOK |
1550 | SPECIAL SERVICES Only-Changed @ customer's request | 28- OutdieFacilityTestFoundOK |
16xx | Customer Error | |
1601 | Equipment Conditions - User Error | 25- CustomerOperatingInstructions |
1602 | CLEC Order not received at NOM | 25- CustomerOperatingInstructions |
1603 | Service Order Required | 25- CustomerOperatingInstructions |
1604 | Customer Error-incorrect info provided by CLEC | 25- CustomerOperatingInstructions |
1606 | Party line abuse | 25- CustomerOperatingInstructions |
1607 | Nuisance calls | 25- CustomerOperatingInstructions |
17xx | Exclude | |
1701 | No Access-RETAIL Only | 42- CancelExclude |
1702 | No Access-WHOLESALE UNE Loop/Platform-BILLING REQ'D | 42- CancelExclude |
1703 | Locate request (drop/cable) | 42- CancelExclude |
1704 | Customer Canceled | 42- CancelExclude |
1705 | Disconnect/Reconnect by customer request - BILLING REQ'D-Texas Customers Only | 42- CancelExclude |
1706 | Disconnect/Reconnect number, customer reports Only (nonpymnt,vacation rate or other authorized disconnect) | 42- CancelExclude |
1707 | Buried Drop Reports transferred to EVE (drop control center) | 42- CancelExclude |
1708 | Direct Ship report routed to Verizon Supply for equipment delivery | 42- CancelExclude |
1709 | Wrong report or screen used or ticket created in Error-never manual | 42- CancelExclude |
1710 | CRC-hard coded in TAS-never manual | 42- CancelExclude |
1711 | Critical information documentation Only | 42- CancelExclude |
1712 | PPM activity requireing a work order for corrective action | 42- CancelExclude |
1713 | PPM activity requireing additional analysis, time , or materials | 42- CancelExclude |
1714 | Not Telco Plant (catv, power, security systems) | 42- CancelExclude |
1715 | Accompany non-Verizon personnel requiring access for maintenance activity | 42- CancelExclude |
1716 | Property damage caused by VZ personnel/equipment | 42- CancelExclude |
1717 | toll Fraud Investigation | 42- CancelExclude |
1718 | CLEC Service order pending -Verizon caused trouble -if network trouble use network code | 42- CancelExclude |
1719 | Clec Service order pending -ALEC / CLEC caused trouble | 42- CancelExclude |
1720 | Service Order Pending | 42- CancelExclude |
1721 | ILEC/IXC Service Order Pending | 42- CancelExclude |
1722 | No Access-Verizon missed appointment (access to CPE required) | 42- CancelExclude |
18xx | Network Isolation / Referred Out | |
1801 | Other Telco's CLEC/ISP-BILLING REQ'D | 59- ReferredOut |
1802 | Other Telco's CLEC/ISP-NO BILLING REQ'D | 59- ReferredOut |
1803 | Interexchange Carriers-BILLING REQ'D | 59- ReferredOut |
1804 | Interexchange Carriers-NO BILLING REQ'D | 59- ReferredOut |
1805 | Vendors Companies - BILLING REQ'D | 59- ReferredOut |
1806 | Vendors Companies - NO BILLING REQ'D | 59- ReferredOut |
1807 | GTEC/GTEL (refer repots to GTEC or GTEL) | 59- ReferredOut |
1808 | LNP-Customer Ported Out, Error by CLEC | 59- ReferredOut |
1809 | LNP-NPAC Hardware/Software Error | 59- ReferredOut |
1810 | Wireless Service Provider | 59- ReferredOut |
1811 | LNP-Customer Port in Error CLEC - BILLING REQ'D | 59- ReferredOut |
1812 | LNP Customer Port in Error CLEC - NO BILLING REQ'D | 59- ReferredOut |
1816 | Video/Cable TV Provider | 59- ReferredOut |
19xx | CPE - Customer Premise Equipment | |
1901 | CPE Repair - BILLING REQ'D | 4- CustomerProvidedEquipment |
1902 | CPE Repair - Maintenance plan -NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1903 | CLEC CPE Isolation -BILLING REQ'D | 4- CustomerProvidedEquipment |
1904 | CLEC CPE Repair maintenance plan -NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1905 | Repair Warrenty - Repaired w/in 30 days of install | 4- CustomerProvidedEquipment |
1906 | CPE Isolation -NON CHARGEABLE-PSC/PUC | 4- CustomerProvidedEquipment |
1907 | CPE Isolation -BILLING REQ'D | 4- CustomerProvidedEquipment |
1908 | CPE Isolation -NO BILLING REQ'D (maint agreemnt) | 4- CustomerProvidedEquipment |
1909 | CPE Extended- BILLING REQ'D | 4- CustomerProvidedEquipment |
1910 | CPE Extended- NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1911 | Commercial Power Failure-BILLING REQ'D | 4- CustomerProvidedEquipment |
1912 | Commercial Power Failure-NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1913 | Coin/Coinless/public equipment - BILLING REQ'D | 4- CustomerProvidedEquipment |
1914 | Coin/Coinless/public equipment - NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1915 | CPE Special Circuit- BILLING REQ'D | 4- CustomerProvidedEquipment |
1916 | CPE Special Circuit- NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1917 | CPE Jack re-association- BILLING REQ'D | 4- CustomerProvidedEquipment |
1918 | C/DLEC C.O. XDSL equipment - Outage-Network Service -NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1919 | C/DLEC C.O. XDSL equipment - CO Splitter -NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1920 | C/DLEC C.O. XDSL equipment-Reset Link -NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1921 | C/DLEC C.O. XDSL equipment-Router, Modem, Ethernet, etc. NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1922 | Scrubber - Customer Answers - OK | 4- CustomerProvidedEquipment |
1923 | Scrubber - Customer Contacted - No Answer | 4- CustomerProvidedEquipment |
1925 | Resale/ Wholesale Advantage - OK to Inside wire/Jack - Time and Material Charges Apply | 4- CustomerProvidedEquipment |
1926 | Resale/Wholesale Advantage Inside Wire/Jack Repaired- Time and Material Charges Apply | 4- CustomerProvidedEquipment |
1927 | Resale/Wholesale Advantage Inside Wire/Jack Repaired - Time and Material - 90 Day Warranty. No Charges Apply | 4- CustomerProvidedEquipment |
1940 | Fiber Data Service - BILLING REQ'D | 4- CustomerProvidedEquipment |
1941 | Fiber Data Service - Repair Warranty - NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1942 | ONT Battery Replacement Warranty - NO BILLING REQ'D | 4- CustomerProvidedEquipment |
1943 | ONT Battery Replacement - BILLING REQ'D | 4- CustomerProvidedEquipment |
20xx | Customer Deferred | |
2001 | Defer to Customer | 4- CustomerProvidedEquipment |
21xx | Customer Denies Charges | |
2102 | Customer Denies Charges | 4- CustomerProvidedEquipment |
22xx | VZ Long Distance (VSSILD) | |
2201 | Provisioning Related | 55- IndependentCompany |
2202 | Not Current GTELD Customer | 55- IndependentCompany |
2203 | Trouble Found at LEC | 55- IndependentCompany |
2204 | Unvalidated Call Accounting | 55- IndependentCompany |
2205 | Validated Call Accounting | 55- IndependentCompany |
2206 | PIN Provisioning (Broadwing) | 55- IndependentCompany |
2207 | Billing | 55- IndependentCompany |
2208 | toll Free | 55- IndependentCompany |
2209 | International | 55- IndependentCompany |
2210 | Outage-WCOM | 55- IndependentCompany |
2211 | Outage-GSI (International Network Only) | 55- IndependentCompany |
2212 | Outage-GNI (HI&LA Domestic Only) | 55- IndependentCompany |
2213 | Outage-LEC | 55- IndependentCompany |
2214 | Outage-Broadwing | 55- IndependentCompany |
2215 | Network-WCOM | 55- IndependentCompany |
2216 | Network-GSI (International Network Only) | 55- IndependentCompany |
2217 | Network-GNI (HI&LA Domestic Only) | 55- IndependentCompany |
2218 | Network-Broadwing | 55- IndependentCompany |
2219 | Intralata toll Resale | 55- IndependentCompany |
2220 | NTF-No Trouble Found | 55- IndependentCompany |
2221 | Created in Error | 55- IndependentCompany |
2222 | TOK-WCOM | 55- IndependentCompany |
2223 | TOK-GSI (International Network Only) | 55- IndependentCompany |
2224 | TOK-GNI (HI&LA Domestic Only) | 55- IndependentCompany |
2225 | TOK-Broadwing | 55- IndependentCompany |
2226 | Other | 55- IndependentCompany |
2227 | Suspected SLAM | 55- IndependentCompany |
2228 | GFIC-toll Fraud Block | 55- IndependentCompany |
23xx | Products & Services (Trial) | |
2301 | ECF BAS-User/Inquiry Error | 9- Information |
2302 | ECF BAS-Password Reset | 9- Information |
2303 | ECF BAS-Wrong/No Instructions | 9- Information |
2304 | ECF Refer to IXC/CXR/LD | 9- Information |
2306 | ECF Referred to other TELCO | 9- Information |
2311 | ECF Call Manager-User/Inquiry Error | 9- Information |
2312 | ECF Call Manager-Password Reset | 9- Information |
2313 | ECF Call Manager-Wrong/No Instructions | 9- Information |
2315 | Digital Companion-User Inquiry | 9- Information |
2316 | Digital Companion-Refer EBUS | 9- Information |
2317 | Digital Companion-Wrong/No instructions given | 9- Information |
2320 | POTR-User Inquiry/Error | 9- Information |
2321 | POTR-Referred to ISP/Call Counts | 9- Information |
2370 | SWITCH Translation Error | 9- Information |
2371 | VMS Not Built/Not Built Correctly | 9- Information |
2372 | Service Node Error | 9- Information |
2373 | ISCP Database Error | 9- Information |
2374 | SPACE Database Error | 9- Information |
2375 | AAIS Not Built/Not Built Correctly | 9- Information |
2376 | Admin Number | 9- Information |
2377 | TOK | 9- Information |
2378 | User Inquiry/Error | 9- Information |
2379 | Wrong/No instructions given | 9- Information |
24xx | Products & Services (Pre-migration) | |
2401 | CNET-User Guide | 9- Information |
2402 | CNET-User Inquiry/Error | 9- Information |
2403 | CNET-Wrong/No Instructions at POS | 9- Information |
2405 | CMAC-User Inquiry/Error | 9- Information |
2411 | MLCN-CentraNet Issue | 9- Information |
2412 | MLCN-User Inquiry/Error | 9- Information |
2413 | MLCN-WAH User Inquiry/Error | 9- Information |
2414 | MLCN-APF User Inquiry/Error | 9- Information |
2420 | ERS User Guide | 9- Information |
2421 | ERS User Inquiry/Error | 9- Information |
2423 | ERS Admin Number/PIN | 9- Information |
2441 | Wireless-CAS Record Mismatches | 9- Information |
2442 | Wireless-Roaming/Network Related | 9- Information |
2443 | Wireless-Roaming/General Info | 9- Information |
2444 | Wireless-Programming/Authorization | 9- Information |
2445 | Wireless-Drop Shipment Inquiry | 9- Information |
2446 | Wireless-CPE Problems | 9- Information |
2447 | Wireless-User Inquiry/Error | 9- Information |
2448 | Wireless-Referred to Service Bureau | 9- Information |
2449 | Wireless-Referred to LD Provider | 9- Information |
2450 | Wireless-Referred to Network Performance Team | 9- Information |
2451 | Wireless-Referred to WSP/Network | 9- Information |
2452 | Wireless-TOK | 9- Information |
2465 | DNIS-User Inquiry/Error | 9- Information |
2470 | ACD-User Inquiry/Error | 9- Information |
2471 | ACD-CPE | 9- Information |
2479 | VID CONF-TOK | 9- Information |
2480 | VID CONF-CPE | 9- Information |
2481 | VID CONF-User Inquiry/Error | 9- Information |
2482 | VID CONF-Referred to Service Provider | 9- Information |
2483 | ADPROOF-User Inquiry/Error | 9- Information |
2484 | ADPROOF-Referred to ESC/Call Counts | 9- Information |
25xx | Products & Services (Pre-migration) | |
2515 | VMS-Reset Password | 9- Information |
2516 | VMS-User Guide | 9- Information |
2517 | VMS-User Inquiry/Error | 9- Information |
2518 | VMS-Access Number | 9- Information |
2519 | VMS-Wrong/No Info given at POS | 9- Information |
2520 | VMS-Pager Notification | 9- Information |
2521 | VMS-Server Not Built/Not Built Correctly | 9- Information |
2522 | VMS-Server Outage/Downtime/Delays | 9- Information |
2530 | VMS-CLEC Inquiry | 9- Information |
2531 | VMS-CLEC Provisioned Incorrectly | 9- Information |
2532 | VMS-Wrong/No info given at POS | 9- Information |
2533 | VMS-Assistance given to OSP/CO | 9- Information |
2534 | VMS-Additional SO Required | 9- Information |
2535 | VMS-Referred to the NMC | 9- Information |
2540 | ISDN-Referred to ISP (Internet Service Provider) | 9- Information |
2541 | ISDN-Additional SO Required | 9- Information |
2542 | ISDN-Referred to IX/CXR/LD Provider | 9- Information |
2543 | ISDN-CPE/Vendor Issues | 9- Information |
2544 | ISDN-User Inquiry/Error (Other than SPID) | 9- Information |
2545 | ISDN-Wrong/No instructions given at POS | 9- Information |
2546 | ISDN-SPID/Switch config provided to Cust. | 9- Information |
2547 | ISDN-Improper Customer Installation | 9- Information |
2548 | ISDN-Packet Error | 9- Information |
2549 | ISDN-Assistance given to OSP/CO | 9- Information |
2556 | ICA-User Inquiry/Error | 9- Information |
2561 | AIS-User Inquiry/Error | 9- Information |
2562 | AIS-Server Hardware | 9- Information |
2563 | AIS-Server Software | 9- Information |
2564 | FAXTHRU-User Inquiry/Error | 9- Information |
2565 | FAXTHRU-Wrong/No instructions given at POS | 9- Information |
2573 | CRS-User Guide | 9- Information |
2574 | CRS-User Inquiry/Error | 9- Information |
2575 | CRS-Admin Number/PIN | 9- Information |
2579 | CAD-User Inquiry/Error | 9- Information |
2580 | CAD-Blocking Issues | 9- Information |
2583 | ACR-User Inquiry/Error | 9- Information |
2585 | ADSL-User Inquiry/Error | 9- Information |
2586 | ADSL-Referred to ISP/CLEC | 9- Information |
2587 | ADSL-ATU-R modem | 9- Information |
2588 | ADSL-CPE | 9- Information |
2589 | ADSL-Outage-ISP | 9- Information |
2590 | ADSL-Service Order Related | 9- Information |
2592 | BILL 2000-User Inquiry/Error | 9- Information |
2593 | BILL 2000-Software | 9- Information |
2594 | BILL 2000-Users Guide | 9- Information |
2595 | BILL 2000-GTEDS Related | 9- Information |
2596 | BILL 2000-Vendor Related | 9- Information |
2597 | BILL 2000-Missing Data | 9- Information |
26xx | Product & Services (Mature) | |
2601 | Product/Service Explanation | 9- Information |
2602 | Mailed Product or Service user guide | 9- Information |
2603 | Call Forward Activate/Deactivate-per Emergency | 9- Information |
2610 | VOICEMAIL-Reset Password | 9- Information |
2611 | VOICEMAIL-Server not built/not built correctly | 9- Information |
2612 | VOICEMAIL-Server Outage/Downtime/Delay | 9- Information |
2613 | VOICEMAIL-Recent Order Activity-Server problem | 9- Information |
2614 | VOICEMAIL-Switch built incorrectly | 9- Information |
2620 | Wireless-Roaming Issues | 9- Information |
2621 | Wireless-Programming/Authorization | 9- Information |
2622 | Wireless-CAS Record Mismatches | 9- Information |
2623 | Wireless-Activation Problems in CAS (referred to Service Bureau) | 9- Information |
2624 | Wireless-Issues Handling | 9- Information |
2625 | ONE POINT VOICE MAIL (OPVM) | 9- Information |
40xx | FTTP for Exclude Reasons | |
4001 | General Question | 9- Information |
4011 | Feature - Customer Not Paying | 9- Information |
4012 | Feature - Provide Instructions | 9- Information |
4013 | NPA Misdial/Fax | 9- Information |
4021 | S.O. Activity - Cleared On Due Date | 57- AssigningProvisiong |
4022 | Order Status | 9- Information |
4023 | Install Tech Arrival Statue | 9- Information |
4024 | Confirm Appt | 9- Information |
4025 | Renegotiate Install Appt/DD | 9- Information |
4026 | Account Susp/Exprd/Cndd/Inval | 9- Information |
4027 | Pending Order | 9- Information |
4031 | CWA - Customer Will Advise | 9- Information |
4032 | Remove From Hold | 9- Information |
4033 | Customer Cancelled | 9- Information |
4034 | Wrong Report Created | 9- Information |
4035 |
Call Regarding Closed Trouble | 9- Information |
4041 |
Assisted w/CD Manu Workaround | 9- Information |
4042 |
Provided Order # For Install | 9- Information |
4043 |
Assisted With CD Installation | 9- Information |
4044 |
Msn-Installation Assistance | 9- Information |
4045 |
CD Tracking | 9- Information |
4051 |
Activate ONT In IVAPP | 9- Information |
4052 |
Corrected In Vz System | 9- Information |
4053 |
Corrected/Rebuilt PVC | 4- CustomerProvidedEquipment |
4054 |
Tech Inventory Check | 9- Information |
4055 |
ONT Ranging Error | 9- Information |
4060 |
Referred Out No Affiliate ISP | 9- Information |
4061 |
Referred To Encore Billing | 9- Information |
4062 |
Referred To Encore Sales | 9- Information |
4063 |
Referred To VRRC | 9- Information |
4064 |
Referred To Vol (DSL, Dial-Up) | 9- Information |
4065 |
Buried Wire/Cable Locator | 9- Information |
4066 |
Report Prop DMG Ref Construction |
9- Information |
4067 |
Referred To Fiber Inform Website |
9- Information |
4068 |
Referrred To Equipment Vendor |
9- Information |
4090 |
OCCA/OB Call Customer Advised |
9- Information |
4091 |
OCCAV/OB Call Customer Advised Voice |
9- Information |
4092 |
OCCNA/OB Cll Clr Customer Not Adv |
9- Information |