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The following table lists the values of the Override Handle Code field on the Trouble Ticket Create and Trouble Ticket Modify screens. The appropriate use of these codes is important because the CLEC is required to communicate the dispatch direction on all trouble tickets. When used properly, these codes route the ticket to the "fixer", as well as indicating the trouble priority to Verizon maintenance forces. It is important that the CLEC understands the use of the code and applies only those listed in this table.
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| Verizon Code * |
Usage |
| CLECAS |
For UNE-P circuits, Dispatch Out on Loop portion - Affecting Service |
| CLECOS |
For UNE-P circuits, Dispatch Out on Loop portion - Out of Service |
| CLECPHYOS |
For UNE-P circuits Dispatch Out on Drop wire portion, tag NID -Out of Service |
| CLECPHYAS |
For UNE-P circuits Dispatch Out on Drop wire portion, tag NID - Affecting Service |
| FRAMEAS |
Frame Fault - Dispatch In - Affecting Service; verify dial tone or check other apparent Central Office cross-connection problem on Main Distributing Frame, i.e., crossed lines, etc. |
| FRAMEOS |
Frame Fault - Dispatch In - Out of Service; verify dial tone or check other apparent Central Office cross-connection problem on Main Distributing Frame, i.e., crossed lines, etc. |
| VMS (Voice Mail Service) ** |
Voice Messaging (to RCMC) |
| ORDERAS |
For recent service order troubles - Affecting Service; service order activity in last 7 days. (to RCMC) |
| ORDEROS |
For recent service order troubles - Out of Service; service order activity in last 7 days. (to RCMC) |
| PDIOS2, switch translations |
For Verizon feature troubles, hunting, etc. - Out of Service; also for Verizon North Operator Services and Directory Assistance troubles. (to RCMAC) |
| PDIAS2 |
For Verizon feature troubles, hunting, etc. - Affecting Service; also for Verizon North Operator Services and Directory Assistance troubles. (to RCMAC) |
| PDIOS3, Complex switch translations |
Verizon Centrex/DID or LD Carrier routing issues - Out of Service; Also for Verizon North Operator Services Custom Routing troubles. For LNP troubles associated with Verizon translations. (to NOC) |
| PDIAS3 |
Verizon Centrex/DID or LD Carrier routing issues - Affecting Service; Also for Verizon North Operator Services Custom Routing troubles. For LNP troubles associated with Verizon translations. (to NOC) |
* In Verizon North, when no Override Handle code is input by CLEC, normal Verizon screening rules will be applied to the trouble according to the Troubles Type Code and Test Result Code, when applicable.
In Verizon South , when no Override Handle Code is input by CLEC, the system defaults to EBHOLD for RCMC manual processing.
** Use of VMS handle code by CLEC is limited to jurisdiction. Voice Mail Service is offered by Verizon on a Wholesale Basis.
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