Verizon is Committed to Protecting Your Privacy
Protecting our customers' privacy is an important priority at Verizon and we are committed to maintaining strong and meaningful privacy protections for customers. Our privacy policy is designed to inform you about the information we collect, how we use it, and your options with regard to that collection and use. Key elements of our full privacy policy are summarized below.
Verizon's privacy policy applies to customers of the Verizon family of companies in the United States and to visitors to Verizon websites. It does not apply to Verizon Business customers outside the United States.
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Information We Collect and How We Use It
Verizon collects and uses information about our customers and website visitors for a variety of purposes. Information is obtained when you interact with us, when you use our products and services, and when you visit our websites.
This information is used to deliver, provide, and repair products or services; establish and maintain customer accounts and billing records; contact you about our products and services and better direct specific offers or promotions to you; monitor website statistics; manage and protect our networks; monitor our customer service employees; and establish your online account. Information may also be aggregated or anonymized for business and marketing uses by us or by third parties.
We may also obtain consumer information such as demographic and interest data from outside companies who provide such data. We use this data and combine it with other information we have to help us predict customer preferences and to direct marketing offers.
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Information Provided to or Used by Third-Party Advertisers
You may see third-party advertisements on some Verizon websites, services, or devices. In some instances, third-party advertisers seek to provide advertising that they believe is more relevant to your interests. In these instances, cookies may be placed and used by advertising companies to collect information about your visit to our websites and may be combined with similar information obtained from other websites. We also may provide third-party advertisers with geographic or demographic information that allows them to tailor their ads. This information does not identify you individually. You have choices about how to limit the use of your information.
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Information We Share
Within the Verizon Family of Companies:
Verizon shares customer information within our family of companies for operational purposes. We also share customer information within our family of companies for our own marketing purposes unless you advise us not to. Specific laws govern our sharing and use of certain customer information known as Customer Proprietary Network Information.
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Outside the Verizon Family of Companies:
Except in certain circumstances explained in our Privacy Policy, in privacy policies for specific services, or in agreements with our customers, Verizon does not sell, license or share information that individually identifies our customers with others outside of Verizon for non-Verizon purposes without your consent. We may share information with our vendors and partners for business purposes and to the extent reasonably necessary for them to perform work on our behalf. Verizon may also share certain information with outside companies to assist with the delivery of advertising campaigns or preparing and sharing aggregate business and marketing reports.
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How to Limit the Sharing and Use of Your Information
Your Choices
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Customer Information:
You may choose to opt out of the sharing of specific customer information, within the Verizon family of companies for certain marketing purposes.
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Telemarketing:
You may request to be removed from the Verizon telemarketing lists at any time.
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Marketing Email, Postal Mail and Door-to-Door Calls:
You may opt out of receiving marketing-related emails, text messages, or postal mailings or prevent door-to-door marketing.
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Information Used for Online Advertising:
You have choices about whether certain information collected on websites, including Verizon's, is used to customize advertising based on predictions generated from your visits over time and across different websites.
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Wireless Location Services:
Verizon Wireless services that use mobile device location data provide you with notice about the collection and use of this data as well as choices about whether specific location-tracking features available on your phone are turned on.
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FiOS TV Services:
Specific cable-related privacy protections apply to Verizon's FiOS TV subscribers.
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Geographic and Relevant Mobile Advertising:
Verizon wireline Internet access customers may opt-out of participating in certain geographically-based advertising programs. Verizon Wireless Internet customers may opt-out of participating in relevant mobile advertising programs.
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Business and Marketing Reports:
Verizon Wireless customers may opt-out of allowing Verizon Wireless to use their information to create aggregated business and marketing reports.
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Parental Controls:
Age-based content controls are available for parents of Verizon's Internet, Wireless and TV services.
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Information Security
Verizon has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we maintain.
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Contact Information
If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices, you may contact us at:
Verizon Privacy Office
1320 North Courthouse Road
9th Floor
Arlington, VA 22201
Fax: 703-351-3669
Email: privacyoffice@verizon.com
Accessing and Updating Your Information
You may correct inaccuracies in your information by calling a customer service representative or by accessing your online account and updating your information.
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Changes to the Privacy Policy
If Verizon elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt-out mechanism.
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Verizon is a licensee of the TRUSTe Privacy Program.
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Updated September 2011
© 2009, 2011 Verizon. All Rights Reserved.
