|
|
|
|
|
Verizon Partner Solutions \
Doing Business \
Local Billing for Verizon West
|
|
Inquiries, Claims & Adjustments
Verizon West
|
|
 |
Verizon West Wholesale Billing Claims Web Portal Inquiries |
|
If a CLEC has a billing claim, Verizon West shall request that the CLEC submit the claim via the Wholesale Billing Claims Web Portal on-line application available in WISE stating the nature and basis of the claim promptly after receipt of the billing statement. The Wholesale Billing Claims Web Portal will allow CLEC users to:
- Submit Billing Claims
- View Billing Claims
- Query the Status of Billing Claims
- Receive e-mail Notification Upon Billing Claims Acknowledgement and Resolution
|
|
|
If a CLEC has an inquiry, a zero dollar claim or general question about:
- Bill copy requests (handled by both claims or collections) or
- Bill Explanation
|
|
|
You should call Verizon West UNE/Resale Center:
|
|
|
|
Wholesale Billing Inquiry Form & E-Solutions |
|
State the nature and basis of the claim promptly after receipt of the billing statement. A response will be provided once the investigation has been completed.
Verizon West Wholesale Billing Claims Web Portal application is used to provide
detailed information on an account in question to minimize resolution
time. Verizon will diligently work toward resolution of all billing
inquiries.
For Pennsylvania CLECs that have chosen E-Solutions as the method of electronic billing, the NMCs will provide the CLEC with the E-Solution Customer Support Center number of (800)343-5740 for the following types of inquiries:
- CLEC requesting a copy of the bill because they did not receive a bill or because they would like a second copy
- Charges on the CLEC bill that are not found or that are different than what is found on the paper copy of the bill
- Installation problems with the E-Solutions software
|
|
| back to top |
|
|
|
WBCC Escalation Process |
|
- To begin Escalation Process, find the Claims Center associated with your service and state on the Contact Us page. Contact the Toll Free Number and speak with a Representative to discuss the issue. The Representative should be able to resolve the issue or make a commitment to get back to you with a resolution.
- If the Representative cannot assist with the issue or the commitment time is unacceptable you may request to speak to a Team Leader.
- If the Team Leader cannot assist with the issue or the commitment time is unacceptable you may request to speak to a Manager.
- If the Manager cannot assist with the issue or the commitment time is unacceptable you may request to speak to the Director.
- Lastly, if the Director cannot assist with the issue or the commitment time is unacceptable you may request to speak to the Vice President.
|
|
| back to top |
|
|
|
|
|
|
|
|
|
|
|
|
|
