Edit Profile

Change Password


Partner Solutions

Global Inbound

Why Verizon?

If you're operating a call center with multiple locations, Global Inbound Service is the solution for you. This reliable, feature-rich service is ideal for all your local-to-global-to-local inbound telecommunication needs with access from over 75 countries. By combining the latest network technology with our impressive international reach we can integrate multiple call centers and make dispersed specialists and resources centrally available - helping boost your overall call center productivity.


" Depending on the access method you use, Global Inbound Service can give you a 'local' presence even if your operations are in another country."

Product Manager - Donna Pero


Global Inbound Service offers Intelligent Network Call Processing (INCP) to offer a reliable, feature-rich, international toll-free service on a global network strengthened by state-of-the-art CS-1 architecture. This facilities-based offering allows for several access and egress methods based on the availability of Verizon in-country facilities.

Global Inbound access methods:

Public Switched Telephone Network (PSTN)

PSTN is a popular access method as it provides a call center with an in-country phone number and the appearance of a local presence, even when the center is located in another country. PSTN is also popular as it allows the cost of the call to be divided between the caller and the called party. With PSTN, the caller pays a per-minute rate for the call from the point-of-origination to the Verizon Enterprise facilities located in the country of call origination. The remainder of the call, from the Verizon Enterprise facility through to termination at the customers call center, is paid for by the Verizon Enterprise customer. PSTN service is available in those countries where Verizon Enterprise operates facilities. PSTN service is also referred to as Geographic Number.

Shared Cost

Shared cost originations are similar to PSTN in that they provide in-country or local appearance, regardless of the centers actual location, and permit costs to be divided between the caller and call center. With shared cost calls, however, the caller pays a pre-determined, per-minute rate to the local service provider (PTT) for local service, while the additional transport costs are absorbed by the call center. Availability of shared cost access is dependent on PTT/regulatory offerings, and the availability of Verizon Enterprise in-country facilities.

Domestic Toll Free/National Freephone

In-country toll-free service gives a call center a "local" appearance, regardless of where it is actually located. End-user customers dial a local or in-country toll-free number and are connected to the call center located next door, or in the next country. National freephone service is available in those countries where Verizon Enterprise operates facilities.

International Freephone

Global Inbound extends International Toll Free numbers to offer toll-free access when no in-country facilities are available, but where Verizon Enterprise correspondent relationships are established. End-users access call centers through an international toll-free number, routed through the Verizon Enterprise international gateway located in the U.S.

Universal International Freephone Numbers (UIFN)

UIFN permits customers to offer the same toll-free number from all international locations. Call dial patterns do vary by country, and not all countries provide UIFN.

Global Inbound termination methods:

Dedicated Termination

Facilities-Based Access Line: Facilities-based access is available from Verizon Enterprise lit buildings, or those locations that physically sit on the Verizon Enterprise Local SONET ring. Access is provided via a direct connection to the Verizon Enterprise network.

DAL or Leased Line: Dedicated access is available for those customers located off the Verizon Enterprise SONET ring, but within reach of a Verizon Enterprise facility. Dedicated access is provided via a line leased from the local service provider or PTT, and links the customer directly to the Verizon Enterprise network. Dedicated lines may be digital 24-channel (T1) or digital 30-channel (E1).

Integrated Access: Integrated Access offers a cost-effective solution for customers with locations in Europe because International Integrated Access combines voice and data onto a single E1 access circuit, eliminating the cost of multiple E1 access connections to the same location.

Feature

Carrier Origination

Switchless Toll Free

 Canadian Origination

x

x

 Disconnect Message Referral

x

x

 Dialed Number Identificaiton Service (DNIS) - Dedicated Terminations only

x

 

 ANI Routing

x

x

 Payphone Surcharging

x

x

 ID Codes

x

x

 Accounting Codes

x

x

 Network Call Redirect (Route Completion Overflow)

x

x

 Routing Feature:

Percentage Allocation Routing

Georgraphic/Point of Call Routing/Exchange Routing

Time of Day/Time Interval Routing

Day of Week Routing

x

x

 Holiday/Day of Year Routing

x

x

 Call Area Selection/Tailored Call Coverage/Call Blocking

x

x

 Alternate Routing

x

x

 Super Routing

x

x

 *Enhanced Call Routing (ECR)

  • Menu Routing
  • Message Announcement
  • Announce Connect
  • Database Routing
  • Advanced Database
  • Busy Ring No Answer
  • Take Back and Transfer
  • Caller Take Back/Caller Give Back
  • Survey
  • Advanced Speech Recognition

(Host Connect, Gateway Connect can be reviewed on an individual case basis)

x

x

 Vanity Numbers

x

x

 **Payphone Blocking/Celluarl Blocking

x

x

 Hardware Answer Supervision

x

x

 Two-Way Trunks

x

x

 C7 Signaling

x

x

 Monthly CDR Delivery online only

x

x

 On-line Service Management Tools

x

x

Availability

Global Inbound Services are available to and within 12 countries on Verizon owned facilities within these countries. Please contact your Verizon sales team for specific country and product availability questions.

Pricing

Verizon Wholesale offers customers competitive usage rates and feature charges to help you manage your global inbound voice needs. Please contact your Verizon sales team for more information and to discuss rates and charges.

To learn more about this service, please contact us or call your account manager today.