Global Inbound Services (GIS)

Overview

Global Inbound Service offers Intelligent Network Call Processing (INCP) to offer a reliable, feature-rich, international toll-free service on a global network strengthened by state-of-the-art CS-1 architecture. This facilities-based offering allows for several access and egress methods based on the availability of Verizon in-country facilities. Depending on the access method, Global Inbound can give your customer a "local" presence even if operations are in another country.

Description

Global Inbound access methods:

Public Switched Telephone Network (PSTN)

PSTN is a popular access method as it provides a call center with an in-country phone number and the appearance of a local presence, even when the center is located in another country. PSTN is also popular as it allows the cost of the call to be divided between the caller and the called party. With PSTN, the caller pays a per-minute rate for the call from the point-of-origination to the Verizon Business facilities located in the country of call origination. The remainder of the call, from the Verizon Business facility through to termination at the customers call center, is paid for by the Verizon Business customer. PSTN service is available in those countries where Verizon Business operates facilities. PSTN service is also referred to as Geographic Number.

Shared Cost

Shared cost originations are similar to PSTN in that they provide in-country or local appearance, regardless of the centers actual location, and permit costs to be divided between the caller and call center. With shared cost calls, however, the caller pays a pre-determined, per-minute rate to the local service provider (PTT) for local service, while the additional transport costs are absorbed by the call center. Availability of shared cost access is dependent on PTT/regulatory offerings, and the availability of Verizon Business in-country facilities.

Domestic Toll Free/National Freephone

In-country toll-free service gives a call center a "local" appearance, regardless of where it is actually located. End-user customers dial a local or in-country toll-free number and are connected to the call center located next door, or in the next country. National freephone service is available in those countries where Verizon Business operates facilities.

International Freephone

Global Inbound extends International Toll Free numbers to offer toll-free access when no in-country facilities are available, but where Verizon Business correspondent relationships are established. End-users access call centers through an international toll-free number, routed through the Verizon Business international gateway located in the U.S.

Universal International Freephone Numbers (UIFN)

UIFN permits customers to offer the same toll-free number from all international locations. Call dial patterns do vary by country, and not all countries provide UIFN.

Global Inbound termination methods:

Dedicated Termination

Facilities-Based Access Line: Facilities-based access is available from Verizon Business lit buildings, or those locations that physically sit on the Verizon Business Local SONET ring. Access is provided via a direct connection to the Verizon Business network.

DAL or Leased Line: Dedicated access is available for those customers located off the Verizon Business SONET ring, but within reach of a Verizon Business facility. Dedicated access is provided via a line leased from the local service provider or PTT, and links the customer directly to the Verizon Business network. Dedicated lines may be digital 24-channel (T1) or digital 30-channel (E1).

Integrated Access: Integrated Access offers a cost-effective solution for customers with locations in Europe because International Integrated Access combines voice and data onto a single E1 access circuit, eliminating the cost of multiple E1 access connections to the same location.

Availability

Global Inbound Services are available to and within 12 countries on Verizon owned facilities within these countries. Please contact your Verizon sales team for specific country and product availability questions.

Pricing

Verizon Wholesale offers customers competitive usage rates and feature charges to help you manage your global inbound voice needs. Please contact your Verizon sales team for more information and to discuss rates and charges.

Features