Be all that your customers expect from a Local Service Provider. Verizon's Operator Assistance service puts another feather in your cap. When your customers need dialing assistance or help completing a call, Verizon's Operator Assistance is at their command. We customize the service by playing your company name at the beginning and/or the end of an operator assisted call. Customers perceive your company as the one helping them. What a way to build loyalty!
Leveraging Verizon's network as your own gives you flexibility in serving customers. Operator Assistance mechanizes calls, provides operator handling and more. You help your customers and gain a new source of revenue all at the same time.
Mechanized operator assistance automatically processes incoming calls without personal operator attention. Calls are billed on calling cards, to third numbers or as collect calls. Zero plus calls are verified as valid before connecting.
Operator handled calls provide live support for customers who make station-to-station, person-to-person, emergency and busy line interrupt/verification calls.
Add 121 Inward Service and Verizon operators will help operators from other carriers complete your customers' calls to Verizon subscribers.
It's hard to go wrong helping customers when they ask for it. Operator Assistance adds value -- for customers -- and to your bottom line.
Operator Assistance gives your customers the option of using an operator when they need dialing assistance or other help completing a call. Adding Operator Assistance to your portfolio broadens the scope of telecommunications services you can offer and gives your customers one more reason to stay loyal to your company for their communications needs.
Operator Assistance is available throughout the Verizon footprint. Please contact your Verizon Account Team for additional information.
Recurring charges for Operator Assistance consist of two parts. Verizon charges per operator work second for live 0- calls and per occurrence for automated 0 calls. There is a separate charge (recurring or non-recurring, depending on the state) for branding.
Operator Assistance is provided under contract. Please contact your Verizon Account Team for additional information.
Verizon Operator Assistance offers a variety of services and options designed to meet the requirements of demanding customers as well as to enhance your capabilities as a provider.
Verizon is committed to quality in service that will make you look good in the eyes of your customers. We professionally train our operators and monitor their performance to ensure that they maintain a high rate of courteous and prompt customer interactions. Verizon operators are trained to provide an average speed of answer of 10 seconds to give your customers quick responses to their requests.
Verizon has a range of survivability measures to reduce the chances of traffic interruption -- even during a disaster. Routing diversity and redundancy help ensure that your customers will continue to be handled through even the most difficult situations.
The service provider must deliver its OS/DA traffic to the operator services switch, which Verizon will designate. The serving switch may either be the Traffic Operator Position System (TOPS) or the Operator Services Position System (OSPS).
The facilities-based service provider and the service provider utilizing Unbundled Network Elements (UNEs) may access the TOPS/OSPS from its collocated facilities by purchasing dedicated trunk ports at the designated operator services switch. In New York, service providers purchasing unbundled local switching can be routed from the applicable end-office to the operator switch using customized/LCC routing.
The service provider may combine OS and DA on the same incoming trunk group. However, separate trunk groups are required for each NPA and for each LATA. Verizon will return all OS/DA calls requiring completion to the service provider's collocated facilities via the dedicated TOPS/OSPS trunk port, or at the service provider's request, complete the call over the Verizon network. Verizon requires an outgoing trunk group to provide Busy Line Verification and Interrupt for exchange access lines of a facilities-based service provider.
Following the completion of a signed Interconnection Agreement and/or Agreement for IntraLATA Operator Services and Directory Assistance, Facilities-Based service providers choosing Verizon as their Operator Services provider will be provided with a Technical Questionnaire. The IntraLATA OS/DA agreement will be negotiated with the Product Manager. The questionnaire, which must be completed for each LATA, begins the provisioning process. Service providers utilizing Unbundled Network Elements will be provided with a Network Design Request form in place of the Technical Questionnaire. These documents are available upon request.
For more information, please call 1-888-483-9594.
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