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Hot Cut Processes

The processes listed below are guidelines that describe hot cuts that may be available through your interconnection agreement or through a state tariff.

The term "Hot Cut" is used in the local exchange industry to describe the near-simultaneous disconnection of a Verizon working loop from a port on one carrier's switch, and the reconnection of that loop to a port on a different carrier's switch, without any significant out-of-service period. Initially, the loop may be any of: (a) a Verizon retail loop, (b) a loop being used to provide resold service, (c) a part of a UNE-P arrangement, or (d) a UNE-L connected, through a CLEC collocation arrangement, to a CLEC switch, and being used by that CLEC to provide local exchange service to one of its customers. After the cutover, the loop would generally be a UNE-L connected through to a different CLEC switch.

Basic Hot Cut Process
Large Job Hot Cut Process

Batch Hot Cut Process

eWPTS (Wholesale Provisioning Tracking System)
A system that was created by Verizon to assist the CLEC community, the RCCC, and Verizon's frame organization in the coordination functions associated with hot cuts. It automatically retrieves information on hot cut orders from Verizon's OSSs, and serves as a "clearinghouse" for a wide range of data on the progress of those orders. At appropriate points, it automatically forwards work for review and verification to the CLEC and to Verizon's RCCC. It provides a secure web site on which a CLEC (and authorized Verizon personnel) can view (and download) status information. It also provides a platform for the delivery of messages between Verizon and the CLEC, thus in most cases eliminating the need for delivering notices or making inquiries through telephone calls.
eWPTS Home Page
Basic Hot Cut Process
The CLEC submits an LSR via Verizon's LSI or EDI to Verizon, indicating that it wishes to use the existing loop to serve the customer. A properly completed LSR will generate three related Verizon service orders:
  • A disconnect order, for example to discontinue the existing retail service where the customer was originally a Verizon retail customer - this order also creates the 'trigger' which sends a message to NPAC 48 hours before the due date indicating that the end user's telephone number will be ported to the CLEC.

  • A change order to establish the UNE-L for the CLEC.

  • A record order detailing listing information, including E911 data.

The LSR will either electronically flow through Verizon's ordering systems, be routed to the NMC for manual processing (assuming that there are issues that can be addressed by the NMC representative), or be rejected back to the CLEC for additional work.
The CLEC can communicate with the RCCC via telephone calls or via eWPTS.

Verizon Basic Hot Cut Process Flow

In the West this process is also referred to as a Coordinated Conversion.

An additional process called a Coordinated Hot Cut Process is available in the West only. This process is the same as the Coordinated Conversion process described above, except that the coordinator in the RCCC will create an open bridge for the use of the CLEC and the Frame technicians for the hour surrounding the Hot Cut.

Large Job Hot Cut Process
The CLEC initiates the Large Job process by contacting the NMC to request Project treatment for a group of orders. The NMC (or the RCCC) then negotiates a due date and a fall-out date with the CLEC and the frame organization. The "fall out" date is a separate fallback due date for lines for which unresolved dial tone problems exist on the day before the primary due date. In order to allow for quick identification of the individual orders in the job, the CLEC submits LSRs whose Purchase Order Numbers (PONs) all start with the same four characters. All orders in the job that are in a particular central office and have a particular due date will be assigned to a single RCCC coordinator.

In most respects, including particularly the wiring work required, the basic and large job processes are identical. The principal differences lie in the facts that in the Large Job Process: (a) the due date is negotiated; (b) a single PON prefix is assigned to all orders included in the Project, as described above; (c) a specific FDT is required of 23:00 on all Large Job orders, (d) a "project spreadsheet" is used; (e) the CLEC is notified by telephone rather than solely through eWPTS of the completion of each batch of cuts in the Project; and (f) loops included in a Project can be cut over after normal business hours.
Verizon Large Job Hot Cut Process Flow
Batch Hot Cut Process
The Batch Hot Cut process will allow the CLEC to earmark accounts that are targeted to be converted to UNE loops and submit them to Verizon where the orders will be held in queue until a "critical mass" of orders is obtained. The size of the critical mass of orders that will be held will vary by central office. The hot cut will occur between 6 and 26 business days after submission of the order. The CLEC will be notified of the actual cutover date six days prior to the actual due date. A condition of this new Batch Hot-Cut process is the use of eWPTS.

Batch Hot Cuts Specifics
  • As orders are submitted that will be part of the Batch Hot Cut process, they will be held until a critical mass of orders is reached.

  • All orders will carry a 26 business day due date.

  • The minimum holding period by Verizon will be 6 business days and the maximum holding period will be 26 business days.

  • Six business days prior to the due date, CLECs will receive notification (via eWPTS) of the actual cutover due date.

  • Three business days prior to the due date, CLECs will be required to provide Verizon with a "go/no go".

  • CLECs will be required in their due date minus 3 sign-off to create a port order in the NPAC database for Verizon to activate on the due date.

  • CLECs will be required to include in its due date minus 3 sign-off a verification that the CLEC has created a port order in the NPAC (Number Portability Administration Center) database for Verizon to activate on the due date.

  • Upon completion of the Hot Cut, Verizon will notify the CLEC through eWPTS.

  • CLECs must agree to allow Verizon to submit NPAC activations on their behalf.

Requirements for Submitting Batch Hot Cut Orders:

  • CLECs must utilize eWPTS.
  • Expedite requests will be excluded from the Batch Hot Cut process.

  • IDLC orders will be removed from the Batch Hot Cut process and provisioned via the Basic Hot Cut process.

  • CLECs must have signed Verizon State-Specific Tariff amendment or Interconnection Agreement.
  • For UNE-L to UNE-L Batch Hot Cuts Verizon will be unable to verify that the LNP trigger has been set by the CLECs. Verizon will attempt to activate the LNP trigger, but any problems with the LNP aspect of the Batch Hot Cut will need to be resolved between the two CLECs.
Verizon eWPTS Batch Hot Cut Process Flow