Verizon Partner Solutions


Work Stoppage 2016



For most latest updates, please go to http://www.verizon.com/about/portal/laborfacts/


Work & Process Guidelines

Verizon Telecom(VzT) Local Services
Ordering Provisioning Maintenance
Current processing guidelines as of 5/16/2016. Current escalation guidelines as of 5/16/2016. Current escalation guidelines as of 5/16/2016.

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Verizon Telecom(VzT) Access Services
Ordering Provisioning Maintenance
Current processing guidelines as of 4/20/2016. Current escalation guidelines as of 4/20/2016. Current escalation guidelines as of 4/20/2016.
Current Groom/Hot Cut guidelines as of 5/23/16.

Verizon Business (VzB) Services
Ordering Provisioning Maintenance
BAU process. BAU processing, except that, for circuits with a VzT local loop, see VzT provisioning process. Please continue to use the standard repair interfaces and escalation processes.

Notices / Industry Letters

IL16-0377 Verizon Partner Solutions Industry Letter: Update to Operational Information During Verizon Work Stoppage - May 18, 2016

IL16-0372 Verizon Partner Solutions Industry Letter: Operational Information During Work Stoppage - April 20, 2016

IL16-0370 Verizon Partner Solutions Industry Letter: Notice of Force Majeure Event - Work Stoppage - April 15, 2016