Currently VTAG provides the following functions:
Ticket Management Tools
- Trouble Ticket
Create – You may open a trouble ticket for Switched, Special Access, TLS,
VZB Wholesale services and Local Wholesale circuits in the Verizon Trouble Administration System and obtain a Verizon
Trouble Ticket Number.
- Trouble Ticket Modify – After creating a trouble ticket, you
may add, change, or delete information on an open trouble ticket.
- Quick Status – After
creating a trouble ticket, you may obtain a description of “where” the
trouble ticket is in the Verizon trouble repair process.
- Request Escalation – Enables you to submit an
escalation request on circuits for Escalation Levels 1-4.
- Repair Verification - This function will provide a
list of Cleared Tickets Awaiting Repair Verification in which you will need to accept or
deny closure of the tickets. Verizon will also attempt to deliver a voicemail
notification regarding the cleared tickets if a Company Location has been established and
a telephone number was provided. If no response is received by the customer within
72 hours of the Verification notification, the ticket will be automatically closed by
- Request To
Cancel Trouble Ticket - This function enables you to request to cancel an opened
Status Inquiry - Allows you to view and determine current status on all of your
company's open and closed trouble tickets in Verizon's Trouble Administration
systems. This includes tickets that were opened Manually or through VTAG, TAXI
List Filter -This function provides a 30-day list of transactions meeting the
criteria you requested. You will select the transaction(s), date, and search by a
specific Circuit ID, Customer Reference Number, or Verizon Trouble Ticket Number. You
may then view the Request, Response,or Error provided after submission for
- Trouble Ticket History - Enables you
to view the history on closed trouble tickets on the 5 most recent troubles that occurred
in the past 45 days on any Access circuit.
- Extended Trouble History - Enables you to view
closed trouble ticket histories within the past 12 months in Verizon East and the past 400
days in Verizon West on any Access circuit.
- Test a Circuit -
Initiates a test for Special Access circuits where there is remote test access
capability. (DS0, dedicated DS1 - not channelized, DS3). Ping test for Wholesale TLS
circuits can also be done using this option.
- Performance Monitoring - Retrieves performance monitoring data
for the customer’s circuit from network elements in Verizon's network through
which the circuit is routed,without making a call to the Verizon Test Center
Transaction - Allows the placing of a loop in the Verizon network at the Carrier Facility
Access (CFA) so the customer may run a test pattern from the customer side of the
CFA through the CFA to the loop and back.
- Look Up Circuit ID - Used to verify a Circuit ID or format when
the Number Component, Trunk Number, A Location, and/or Z Location OF the circuit is
known. This can be used for Serial as well as Telephone Number formatted circuit
types. You must also select the state where the circuit
the VTAG System you will find:
- Admin Access Request Form
- Data Dictionary
- Web-based Training
- Job Aids: Error Messages, Cause and
Disposition Codes, FAQs (Frequently Asked Questions)
On the VTAG Home Page you will
- Access to the “Access ID Request Form” via the “Apply for
VTAG Account” link
- Web-based Training
- Release letters AND information
Please contact the assigned VTAG System Administrator of your
company for a new UserID, a password reset, if you are experiencing system problems, or
if you need training. For training requests or general system questions, please email
If you do not have or do not know your VTAG System
Administrator, please use the “Contact Us” tool for assistance with a new
User ID, password reset, or system problems.