The CLEC Guide serves as the primary support information resource to be used by CLECs to process orders with Verizon West after they have completed the process to begin doing business with Verizon West.

The CLEC Guide contains Verizon West operating procedures for the FCC's five Operations Support System (OSS) functions for resold services and unbundled network elements (UNEs) which include: Pre-Ordering, Ordering, Installation, Repair and Maintenance, and Billing.

The procedures contained in the CLEC Guide should be used in association with Verizon West's Local Service Ordering Guide (LSOG) Business Rules and the IOSC Web Reference and will be amended from time to time by Verizon West as needed.

Note: The CLEC Customer Guide is referred to also as the "Guide," the "CLEC Guide," the "Customer Guide," or the "Verizon West Guide," depending on the version of the CLEC contract.